Shipping, Returns, and Tax Policies
Payment and Shipping Policy
We accept payment from Visa, Mastercard, Discover and American Express credit cards. Your credit card will be charged by “Biokosmetikoftexas, Inc“, “Euro Pacific, LLC” or “Esthetic Supply Company, LLC” depending on which state you live. Please see our “Contact Us” page for more information on the distributor in your area.
The shipping charges for UPS Ground Shipping (default):
$6.95 for orders less than $50,
$8.95 for orders less than $100,
10.95 for orders less than 150,
FREE for orders 150+.
UPS 2nd Day Air: $35 regardless of order total.
UPS Next Day: $50 regardless of order total.
We only ship via UPS at this time and can not ship to a P.O. Box.
We usually ship your order within 1-2 business days after receiving your order.
Once shipped it takes 1-4 business days to arrive.
We only ship within the USA, all international inquiries please contact the Biodroga headquarters in Germany at www.biodroga.com/Contact.html.
Sales tax will only be charged to orders shipping within the states of Nevada, Texas and South Carolina. Sales for these states are FOB Shipping Point, meaning sales tax is calculated based on the shipping point (not destination).
To return or exchange a product purchased directly from us via website, please send your product to the following distributor (based on the state in which you live).
Alaska, Washington D.C., Montana, Oregon, Idaho, Nevada, California, Utah, Arizona, Hawaii, Nebraska, Illinois, Ohio, Pennsylvania, new Hampshire, Rhode Island, New Jersey:
Euro Pacific, LLC.
3875 S. Eastern Ave.,
Las Vegas. NV 89169
For inquiries: Tel:
(800) 445-6364 / (702) 734-1651
Fax: (702) 734-2922
Wyoming, Colorado, Kansas, Missouri, New Mexico, Texas, Oklahoma, Arkansas, Mississippi, Louisiana, North Dakota, South Dakota, Wisconsin, Vermont, Connecticut, Massachusetts, Delaware.
Biokosmetik of Texas, Inc.
12702 CENTURY DRIVE, SUITE C1
STAFFORD, TEXAS 77477
For inquiries, please call: (800) 729-1242 / (281) 277-9494
Kentucky, Tennessee, West Virginia, Virginia, North Carolina, South Carolina, Alabama, Georgia, Florida, Minnesota, Iowa, Indiana, Michigan, New York, Maine, Maryland, Washington:
Esthetic Supply Company
1390 Wingate St.
Orangeburg, SC 29118
For inquiries: (800) 826-1193 / (803) 531-1788
All returns and exchanges must be returned within 30 days of the purchase date, and shipping and handling are not included in the refund amount. Refunds will be processed within 15-21 days against the original method of payment. We reserve the right to change the policy at our sole discretion.
Note: Customer is required to pay return shipping. If you have purchased the product from one of our spa partners, please return to the original place of purchase.